Returns & Exchanges

Last updated: January 1, 2026

30-day free returns. No questions asked.

Return Window

We accept returns on all items within 30 days of delivery.

Return Eligibility

• Item must be unworn and unwashed
• Original tags must be attached
• Item in original packaging (if available)
• No customer-caused damage
• Final sale items are not eligible

How to Return

• Email hello@nordveil.com with your order number and items to return
• Within 24 hours, we'll send a prepaid UPS return label (US returns)
• Pack the item and drop off at any UPS location
• Refund processed within 5–10 business days of receiving the return

Exchanges

To exchange for a different size or color, return the original item and place a new order.

Damaged or Defective Items

Email hello@nordveil.com with a photo within 7 days of delivery. We'll arrange a free return and send a replacement or issue a full refund.

International Returns

International customers are responsible for return shipping costs.

Contact

hello@nordveil.com · +1 (212) 555-0192 (Mon–Fri, 9am–6pm EST)